No matter the reason, we are always here to help ! You can always add us on skype or use the live chat website feature in bottom right, in case we are offline or asleep leave a message and we will get back to you as soon as possible !
Click the skype button bellow, or simply search for our skype id.
Skype id below ( we are the ones from Macedonia, the Russian skype is FAKE)
^ click here to avoid fakes
Bellow is the knowledge base with complete guides on all our games.
1. How can i trust you will deliver what i paid for ?
– Guys look, we know buying virtual goods and gaming services online for new buyers can be risky thing to do at first glance, but we worked in more than 10 games the past 5 years, and we intend to do this for a very long time. If however there is mistake with any of your orders not only you can contact us (we will always correct our mistake) you can also report us on the following forum where we made our first start:
epicnpc has strict policy on banning sellers that dont stick to their order terms.
2. Where are you from ?
– We are bunch of gamers that started working online from their homes about 4-5 years ago. Most of us are Europeans but we also work with players from US as well.
3. I can’t trust a random person with my account, what assurance do i have ?
– As mentioned in (1) if anything like that were to happen you can report is on the gaming forum and we will get banned. However, this will never happen, put yourself in our shoes. We would never risk losing our business over a single order, and per epicnpc terms any seller that does wrong to their customers can get banned.
Furthermore, and more importantly, the people we work with know each other for at least couple of years. We maintain our work and quality of service that is built on mutual trust. No way we would have made it this far by failing to deliver on what is promised. In a rare event that an order cannot be completed we offer partial or full refunds depending on the situation.
4. The account I ordered is not as advertised, why did this happened ?
-We are humans after all, and when listing accounts sometimes we might make mistake copy pasting info, or perhaps something happened to the account in between listing and sale (we check em before listing). In such an event simply use one of the contact options (skype or website live chat) and we will correct it.
5. I ordered a boost, but changed my mind during the order, can i change things mid boost ?
– Yes, as long as it is in the limits of the game we have no problem adjusting or changing the final order. Keep in mind however, if the revised order requires additional time or is harder to achieve we might require additional payment, although this is not mandatory.
6. The account I bought a while ago was damaged/banned/not usable any longer.
– If the reason why the account was deemed unusable after purchase is due to our fault we will issue a replacement account. Check each account section terms , do keep in mind however, if the damage is done due to player’s behavior in game, the warranty does not apply.
Such examples are:
- Getting banned for abusive language (come on guys don’t be too salty :D).
- Getting banned due to using cheats in csgo (we can always check the last 10 games played by the customer).
- Progress rolled back due to player behavior (played with cheaters in team, or used cheats).
If still have any questions or worries regarding making your first order you can always talk to us before ordering !
Gl & Hf
– The D3Hell team ! 😀